Trauma-Informed Investigations

Trauma-informed workplace investigations decrease symptoms, improve daily functioning, reduce the need for crisis intervention, and increase the quality of information collected.

Overview

In this 3-hour workshop, staff involved in responding to and managing workplace disclosures and complaints will develop an understanding of trauma and how it affects the grievance process. They will also acquire strategies for responding to and investigating disclosures in a manner that minimises the risk of harm to all parties to a complaint and themselves and that supports an effective investigation.

Content & Flow

    • Understanding trauma and how it affects the grievance process
    • The benefits of trauma-informed grievance management for individuals and employers
    • Principles of trauma-informed practice and care
    • Risks to trauma-informed responding (e.g., breach of confidentiality, personal biases)
    • How trauma-informed principles are reflected in the employer’s workplace misconduct policies and grievance processes
    • Applying trauma-informed principles to all stages of grievance management (receiving a disclosure, interim measures, conducting investigations, determination of findings, sanctions and remedies, providing ongoing support, protecting yourself from vicarious trauma)
    • Q&A

Learning Outcomes

        • Understanding of trauma and how it affects the grievance process
        • Understanding of the benefits of trauma-informed grievance management
        • Awareness of the principles of trauma-informed practice and care
        • Knowledge and skills for trauma-informed responding, investigation and grievance management
        • Strategies for managing the risks of vicarious trauma (trauma experienced by parties who respond to and manage a grievance)

     

Approach 

Incorporating organisationally relevant case studies, workshop participants apply trauma-informed principles and the employer’s workplace misconduct policies to all stages of an investigation.

Participants

Staff involved in grievance investigation and management. 

Optimal learning outcomes are achieved in a group size of 8-15 participants although larger group sizes can be accommodated. 

Delivery

The recommended length of the workshop is a half day (3 hours); however, shorter sessions are available on request. 

The workshop can be delivered virtually or face-to-face. 

Focus Groups?

Trauma-Informed Focus Groups

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