Respect at Work · Managing Third-Party Risks
National Member-Based Professional Body
Respect at Work in settings with high power imbalances.
Embedding Respect at Work in member-facing environments where commercial relationships, reputational sensitivities and power imbalances intersect.
Client Goals
The mandate
In member-based organisations, the risk of psychological harm extends beyond internal teams. Employees routinely engage with members and their staff in environments where commercial relationships and power imbalances intersect — amplified by alcohol at networking events, ambiguity about escalation authority, and perceived limitations of recourse against non-employees.
- ●Strengthen prevention capability across leaders and frontline staff
- ●Clarify third-party accountability
- ●Embed Respect at Work in social and member-facing contexts
- ●Align with WHS psychosocial obligations and the Positive Duty
What We Did
Our approach
Leader Briefing: Safe Events & Trauma-Informed Response
- ●Elevated risk factors at work-related social functions
- ●Third-party behavioural risk
- ●Leaders' Positive Duty and WHS obligations
- ●Real-time intervention and trauma-informed responding
Leadership Workshops: Respectful, Safe and Inclusive Workplaces
- ●Fostering psychological safety
- ●Recognising and managing power imbalances
- ●Preventing victimisation
- ●Identifying psychosocial hazards and embedding speak-up culture
Member-Facing Staff Workshops: Active Bystander
- ●Identifying power imbalances
- ●Safe bystander intervention in commercially sensitive settings
- ●Clear escalation pathways and protection from victimisation
- ●Practical skills to intervene, redirect and support
The Outcome
What changed
Respect at Work repositioned from compliance obligation to a shared leadership and workforce responsibility — grounded in practical capability.
- ●Clear articulation of third-party psychosocial risk exposure
- ●Strengthened alignment with Positive Duty and WHS obligations
- ●Increased leadership confidence in managing event and member-facing risk
- ●Practical intervention capability across cohorts
Key Impact Areas
Where it landed
Accountability Architecture
Clarity on prevention and response obligations.
Intervention Confidence
Stronger capability to act in commercially sensitive settings.
Cultural Reinforcement
Consistent expectations from executive to frontline.
Regulatory Alignment
Strengthened compliance under WHS and Positive Duty.
Services Delivered
What we provided
- ✓Customised Respect at Work Program Design
- ✓Leader Briefing on Safe Events & Third-Party Risk
- ✓Trauma-Informed Leadership Workshops
- ✓Active Bystander Workshops for Member-Facing Staff
- ✓Governance & Positive Duty Alignment
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