DEI Training
Cultural diversity & inclusion training.
For DEI leads, HR, People & Culture, L&D professionals, leaders, managers, teams, and organisations seeking to embed cultural diversity and inclusion for improved wellbeing, team performance, and better service provision to diverse communities.
Book a consultationCulture Plus method
Behaviour-first. Evidence-based. Built to last.
CQ Centre-accredited
Building cultural intelligence and inclusion capability that enhances performance and safety — not just awareness.
Australia is one of the most culturally diverse countries in the world. Nearly half of the population was either born overseas or has at least one parent born overseas, and more than 300 languages are spoken across the country. This diversity reflects successive waves of migration from Europe, Asia, the Middle East, Africa, and the Americas, alongside the enduring cultures and histories of Aboriginal and Torres Strait Islander peoples, the world's oldest continuing cultures.
A culturally diverse workforce brings a range of perspectives, skills, lived experience, and knowledge that drive innovation, improve decision-making, and enhance business outcomes. However, cultural diversity is complex and organisations may struggle to leverage the benefits of a culturally diverse workforce without the capability to work effectively and inclusively across cultural differences.
"We've done a lot of diversity training but it focused mainly on gender and overlooked ethnicity, culture and language."
"Our gender inclusion issues have improved outcomes for some women — but not all women."
"We've run respect at work training, but the facilitator didn't address tensions that can arise from cultural differences."
Programme snapshot
What you need to know at a glance.
Cultural diversity in our workplaces is a potential competitive differentiator. The question is whether your organisation has the cultural competence and inclusion capability to convert that diversity into performance, or whether unmanaged cultural difference and bias quietly erode trust, collaboration, and retention.
Leaders, managers, teams, HR, and customer-facing staff working across cultural differences daily, with diverse individual needs and considerations.
Endorsed capability partner
Trusted by Australia's peak HR body.
Culture Plus Consulting is proud to design and deliver flagship DEI programmes for the Australian Human Resources Institute (AHRI) — Australia's peak HR professional body — supporting HR leaders and practitioners to build capability for inclusive leadership and organisational change.
Connect with us to explore how evidence-based DEI training can help your organisation build capability, strengthen culture, and deliver meaningful, measurable change.
What this training covers
What this cultural diversity and inclusion training covers.
This course raises awareness and provides practical tools for managing cultural differences and addressing cultural bias across all workplace interactions and decisions. Participants gain hands-on skills and practise them in real workplace scenarios, like performance reviews, team collaboration, and stakeholder engagement.
Optional CQ assessments
Optional Cultural Intelligence (CQ) assessments from the Cultural Intelligence Centre provide insights into individual CQ capabilities and values orientations. These profiles help participants better understand how they approach cultural differences and where development may be needed. Integrating CQ assessments supports targeted learning, guides behaviour change, and enables organisations to measure progress in strengthening cultural competence over time.
What changes after this training
Real shifts that matter.
Improved retention of culturally diverse talent. Stronger team engagement. Better attraction, onboarding, and career progression for CALD employees. Improved individual wellbeing and perceptions of belonging. Greater trust in leadership and culture.
Our methodology
The Practical Capability Model
Every Culture Plus programme is built on the same evidence-based methodology. Hover any step for detail:
Your facilitator
CEO, Author and Principal Consultant
Felicity Menzies
Felicity Menzies — organisational psychologist, author of A World of Difference, and specialist facilitator — leads every programme with behavioural rigour and practical relevance.
- Role
- Founder, Culture Plus Consulting
- Qualification
- Bachelor of Commerce; Bachelor of Arts (Psych) — University Medallist; Fellow, Chartered Accountants Australia and New Zealand
- Experience
- 15+ years advising leading global and Australian private and government organisations; former senior executive in financial services and consulting
- Discipline
- Organisational psychology, behavioural science & trauma-informed practice
- Published
- A World of Difference (2016); contributor to leading business and HR publications globally
- Recognition
- LinkedIn Top Voice; commendation in NSW Parliament
Credentials
CQ Centre-accredited expertise
Verified accreditation to deliver Cultural Intelligence (CQ) assessments and training from the global standard-setter.
Book
A World of Difference.
Our CEO, Felicity Menzies, is the author of A World of Difference: Leading in Global Markets with Cultural Intelligence, a book exploring how leaders build inclusive and culturally intelligent organisations in global environments.
Drawing on Felicity's personal experiences and research-driven insights, the book shows how organisations with cultural intelligence benefit from increased innovation and creativity, access to new markets, and the attraction and retention of top global talent. Readers learn how to develop their own cultural intelligence and that of their workforce, as well as best practices for managing and leading effectively across cultures.
The book is included on the Australian Institute of Company Directors (AICD) member reading list, reflecting its relevance for governance and leadership.
From the book
Culture is the sum of behaviours leaders permit, model, and reward.A World of Difference — Felicity Menzies →
Free guide
Looking for cultural diversity training that moves beyond awareness to unlock performance benefits and build safer workplaces?
This guide outlines what conditions support impactful cultural diversity and inclusion training — including what helps behaviour change stick.
Download the guideFrequently asked questions
Questions about cultural diversity training, answered.
If you have a question we haven't covered, write to us — a real human responds within one working day.
Cultural awareness builds knowledge about differences, while cultural intelligence (CQ) is the behavioural capability to adapt and perform effectively across cultural differences in real situations — especially under pressure when it matters. This course develops practical skills for effective workplace behaviour and better team outcomes.
Selected work
Trusted partners
Cultural diversity clients.
A lot of what you said really resonated with me and made me feel seen with some of my cultural habits (even if I ironically didn't speak up as much in the session because of said cultural habits). Great session.
While you're here
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Build cultural intelligence capability that creates change
This is not about ticking a box.
It's about building cultural diversity and inclusion capability that makes your organisation more effective, inclusive, and competitive.
Scope a solution that addresses your needs