Inclusive Leadership · Customised for Two Banks
Two Major Australian Banks
Going deep where needed. Scaling where required.
Distinct evidence-based approaches tailored to each bank's context, leadership maturity and risk environment.
Client Goals
The mandate
Two major Australian banks engaged Culture Plus over multiple years — one required a diagnostic-led cultural reset within a large department; the other required enterprise-scale integration of inclusive leadership into core executive and people leader programs.
- ●Diagnostic depth where cultural reset was required
- ●Enterprise-scale capability where integration and reach were the priority
- ●Context-calibrated design — never templated replication
What We Did
Our approach
Bank One: Evidence-Based Diagnostic
- ●Structured focus groups and individual interviews
- ●Diagnosed drivers of inappropriate conduct and speak-up barriers
- ●Synthesised qualitative insights with existing survey data
Bank One: Executive Debrief & Accountability
- ●Intention–Perception Model and Leadership Shadow framework
- ●'Feeling the Need' methodology bringing anonymised employee voice into the room
- ●Moved leaders from awareness to ownership
Bank One: Tailored Inclusive Leadership Capability
- ●Context-calibrated to operational pressures and risk profile
- ●Psychological safety, bias in decision-making, accountability for conduct
- ●Scaled across three additional departments with re-run diagnostics
Bank Two: Enterprise Leadership Series
- ●Co-designed inclusive leadership component for ELT and People Leader programs
- ●Aligned to existing high-performance leadership architecture
- ●Inclusion positioned as performance and governance imperative
Bank Two: Virtual Scale & Consistency
- ●ELT program delivered once at executive level
- ●People Leader program delivered five times over 18 months
- ●Over 5,000 leaders participated
The Outcome
What changed
Across both banks, leaders reported greater awareness of bias, stronger psychological safety capability, and clearer alignment between inclusion and performance.
- ●Bank One: Durable behavioural change still discussed two years later
- ●Bank Two: 5,000+ leaders engaged across enterprise programs
- ●Both: Inclusion linked to conduct, risk and performance
Key Impact Areas
Where it landed
Diagnostic Depth
Cultural reset grounded in lived experience.
Enterprise Scale
Inclusion embedded across 5,000+ leaders.
Context Calibration
No templated replication — each engagement bespoke.
Durable Impact
Behavioural change that holds beyond the workshop.
Services Delivered
What we provided
- ✓Tailored Diagnostic Depth
- ✓Scaled Cohort Facilitation
- ✓Context-Fit Capability Design
- ✓Multi-Year Evaluation
Client Feedback
In their words
"I had feedback, two years on from the program, that it was the best training that was done in the department and was still talked about."
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