Cultural Diversity · Monash University
Monash University
Building cultural inclusion capability at Monash University.
Strengthening inclusion, communication and performance across culturally diverse teams.
Client Goals
The mandate
Monash University engaged Culture Plus to strengthen cultural diversity and inclusion capability for faculty leadership through a practical, behaviour-focused approach to cultural intelligence (CQ).
- ●Build practical cultural intelligence (CQ) capability
- ●Strengthen inclusive behaviours across teams
- ●Improve communication and collaboration across cultural differences
- ●Support engagement with diverse student and community populations
- ●Translate diversity into performance, not friction
What We Did
Our approach
CQ-Centred Cultural Diversity & Inclusion Program
- ●How culture shapes behaviour, communication and decision-making
- ●Differences in hierarchy, feedback styles and collaboration norms
- ●Impact of cultural bias and microaggressions on inclusion
- ●Relationship between cultural diversity, psychological safety and performance
Cultural Intelligence (CQ) Assessments
- ●CQ Drive, Knowledge, Strategy and Action reports for each leader
- ●Personalised reflection on strengths and development areas
- ●Targeted behaviour change aligned to capability gaps
Practical Application of CQ
- ●Adapting communication styles across cultures
- ●Navigating disagreement and conflict constructively
- ●Managing cultural differences in expectations and decision-making
- ●Creating inclusive environments where diverse voices are heard
Addressing Bias and Microaggressions
- ●Tools to recognise cultural bias in decision-making
- ●Identify and address microaggressions
- ●Move beyond 'colour-blind' approaches to genuine inclusion
The Outcome
What changed
Monash achieved a clear shift from cultural awareness to behavioural capability.
- ●Greater confidence communicating across cultural differences
- ●Measurable development of cultural intelligence capability
- ●Reduced impact of bias and microaggressions
- ●Stronger sense of belonging and inclusion
- ●Improved engagement with culturally diverse students and communities
Key Impact Areas
Where it landed
Cultural Intelligence Uplift
Measurable CQ capability development across participants.
Behavioural Change
Practical application of inclusive behaviours in real work contexts.
Communication Effectiveness
Improved cross-cultural collaboration and reduced friction.
Inclusion & Belonging
Stronger participation and psychological safety.
Services Delivered
What we provided
- ✓CQ Centre-Accredited Cultural Diversity & Inclusion Training
- ✓Cultural Intelligence (CQ) Assessments & Reports
- ✓Scenario-Based Behavioural Capability Development
- ✓Cultural Bias & Microaggressions Awareness
- ✓Intercultural Communication Skills Development
- ✓Tailored University Contextualisation
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