Trauma-Informed Investigations · Professional Services
Leading Professional Services Firm
Embedding trauma-informed investigations firm-wide.
Aligned to the AHRC's human-centred approach and the firm's updated Respect at Work framework.
Client Goals
The mandate
Following an update to its Respect at Work framework, a leading professional services firm needed its investigation practice to match its policy intent — building trauma-informed capability for the teams who investigate and the partners who first receive disclosures.
- ●Trauma-informed investigations capability across ER, HR and Legal
- ●Trauma-informed responding capability for all Partners
- ●Reduce re-traumatisation risk in disclosure and investigation
- ●Strengthen defensibility and procedural fairness
What We Did
Our approach
Co-Designed Curriculum
- ●Firm-specific scenarios and case patterns
- ●Aligned to AHRC human-centred investigation principles
- ●Integrated with firm's Respect at Work framework
ER / HR / Legal Capability Build
- ●Trauma-informed interviewing technique
- ●Procedural fairness in sensitive matters
- ●Documentation, evidence handling and defensibility
Partner Capability Uplift
- ●Trauma-informed responding to disclosures
- ●Avoiding re-traumatisation in first response
- ●Escalation, support and confidentiality
The Outcome
What changed
The firm now receives and investigates disclosures to the same human-centred standard its framework commits to — from first response through to findings.
- ●Investigation practice aligned to AHRC standards
- ●Partners equipped to respond safely to disclosures
- ●Reduced re-traumatisation risk in sensitive matters
- ●Stronger procedural fairness and defensibility
Key Impact Areas
Where it landed
AHRC Alignment
Human-centred investigation embedded in practice.
Re-Traumatisation Reduction
Safer disclosure and investigation experience.
Defensibility
Stronger evidence and procedural integrity.
Firm-Wide Reach
From ER/HR/Legal through to all Partners.
Services Delivered
What we provided
- ✓Co-Designed Trauma-Informed Investigations Training
- ✓ER / HR / Legal Capability Build
- ✓Partner Trauma-Informed Responding Workshops
- ✓AHRC-Aligned Investigation Practice
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