Psychological Safety · Twitter JAPAC
Twitter JAPAC
From global awareness to local behaviour change.
Strengthening speak-up culture, leadership alignment and everyday behavioural capability.
Client Goals
The mandate
Twitter had strong commitment to Inclusion & Diversity, but leadership identified a gap between high awareness of psychological safety concepts and inconsistent translation into everyday behaviours across regional teams.
- ●Build shared global understanding of psychological safety
- ●Align leaders on its role in performance, innovation and inclusion
- ●Translate awareness into practical behavioural capability
- ●Address cultural nuances across JAPAC and Australia
What We Did
Our approach
Global Engagement: #UntilWeAllBelong Summit Fireside
- ●Fully scripted executive dialogue with VP, Twitter JAPAC
- ●Blended research, leadership reflection and practical insight
- ●Culturally calibrated for the JAPAC context
Australia Capability Session
- ●Practical, behaviour-focused and locally contextualised
- ●Pre-submitted anonymous questions to increase psychological safety
- ●Real-world team scenarios with leadership endorsement
Behavioural Application
- ●Speaking up with ideas, concerns and mistakes
- ●Challenging constructively across hierarchy
- ●Inclusive team practices and feedback culture
The Outcome
What changed
Shift from conceptual understanding to applied, everyday behaviours.
- ●Stronger speak-up culture across regional teams
- ●Leadership alignment on psychological safety as performance lever
- ●Practical behaviour change beyond awareness
- ●Cultural nuance respected across JAPAC and Australia
Key Impact Areas
Where it landed
Global Alignment
Shared language across regions.
Local Behaviour Change
Application in Australian team context.
Cultural Calibration
JAPAC norms respected in design.
Leadership Modelling
Senior leaders visibly endorsing speak-up.
Services Delivered
What we provided
- ✓Global Leadership Alignment Fireside
- ✓Local Team Capability Activation
- ✓Speak-Up Culture Build
- ✓Everyday Behaviour Change
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