Culture+

Resources

Case studies.

Real examples of how we work with organisations to create lasting, practical change.

The proof is in the pipeline

From insight to implementation, we partner with organisations to create change where it matters most.

Diversity Strategy · ATO DEI Strategy

Australian Taxation Office

From award-winning programs to an executive-led, enterprise-wide DEI strategy.

Shifting the ATO from programmatic, HR-led initiatives to a fully integrated, executive-led and leadership-accountable DEI model — with measurable metrics aligned to enterprise objectives.

  • Stakeholder Consultation
  • Employee Focus Groups
  • DEI Best Practice Benchmarking
  • Desktop & Policy Review
  • Executive Engagement & Facilitation
Read the full case study →

Respect at Work · NSW Parliament

NSW Parliament & Ministerial Workplaces

Building Respect at Work capability across NSW Parliament.

Following the Broderick Review findings of systemic bullying and unacceptable rates of sexual harassment, a multi-year leadership-led capability build across Parliament and ministerial workplaces.

  • Stakeholder Consultation
  • Program Co-Design Aligned to Independent Review Findings
  • Whole-of-Parliament Respect at Work Training
  • Trauma-Informed Responding Workshops
  • Leadership-Focused Facilitation
Read the full case study →

Inclusive Leadership · Mining

Global Mining Organisation

Shifting leaders from resistance to ownership on gender equity.

Reframing gender equity as operational excellence — not a corporate agenda — across remote, predominantly blue-collar mining sites where pushback was entrenched.

  • Leader Interviews & Diagnostic
  • Site-Context Capability Design
  • Behavioural Skill Practice
  • Leadership Engagement & Capability Building
  • Evaluation & Feedback Integration
Read the full case study →

Cultural Diversity · Monash University

Monash University

Building cultural inclusion capability at Monash University.

A CQ Centre-accredited Cultural Diversity & Inclusion program for faculty leadership — translating diversity into measurable cultural intelligence (CQ) capability across one of Australia's most globally connected universities.

  • CQ Centre-Accredited Cultural Diversity & Inclusion Training
  • Cultural Intelligence (CQ) Assessments & Reports
  • Scenario-Based Behavioural Capability Development
  • Cultural Bias & Microaggressions Awareness
  • Intercultural Communication Skills Development
Read the full case study →

End-to-End Cultural Change · Premier's Department NSW

Premier's Department NSW

From goodwill to governance — embedding DEI as core business.

Transforming decentralised enthusiasm and grassroots activity into an enterprise-wide DEI strategy with executive accountability and leadership capability across the Department.

  • Current-State Diagnostic
  • Enterprise Strategy Design
  • Governance Frameworks
  • Executive Engagement
  • Inclusive Leadership Development Program
Read the full case study →

Advisory · Psychosocial Risk Across Multiple Ports

National Maritime Operator

From incident response to board-level psychosocial risk governance.

A defensible, system-wide psychosocial hazard and Positive Duty review across multiple Australian port operations — answering the Board's question of isolated breach vs. systemic risk.

  • System-Wide Psychosocial Hazard Assessment
  • Positive Duty Gap Review
  • Board & Executive Reporting
  • Control Design & Remediation Roadmap
Read the full case study →

Workplace Culture Review · Global Mining

Global Mining Company

From hidden cultural risk to governance clarity.

An independent Workplace Culture and Psychosocial Risk Review across multiple international operations — making psychological safety a measurable safety control alongside physical safety.

  • Global Workplace Culture & Psychosocial Risk Review
  • Independent Psychological Safety Survey
  • Trauma-Informed Interviews & Focus Groups
  • Multi-Site Structural & Operational Risk Analysis
  • Regulatory & Compliance Landscape Review
Read the full case study →

DEI Diagnostic · Australian Institute of Architects

Australian Institute of Architects

From insight to industry leadership.

A profession-wide DEI diagnostic uncovering systemic barriers to participation, progression and representation across the architectural profession in Australia.

  • National DEI Survey Design & Analysis
  • Trauma-Informed Focus Groups
  • Cohort-Specific Lived-Experience Research
  • Industry-Wide Recommendations & Roadmap
Read the full case study →

Cultural Reform · Corrective Services NSW

Corrective Services NSW

A systemic sexual misconduct prevention framework for CSNSW.

Following the Astill Special Commission of Inquiry, a standalone Sexual Misconduct Prevention & Response Framework, Implementation Plan and Employee Guide — embedded as a governance and psychosocial risk control.

  • Sexual Misconduct Prevention & Response Framework
  • Implementation Plan
  • Employee Guide Development
  • Governance Oversight Model
  • Psychosocial Risk Integration
Read the full case study →

Respect at Work · Managing Third-Party Risks

National Member-Based Professional Body

Respect at Work in settings with high power imbalances.

Strengthening leader and member-facing team capability to manage third-party conduct risk in member-based interactions and environments where power asymmetries shape behaviour.

  • Customised Respect at Work Program Design
  • Leader Briefing on Safe Events & Third-Party Risk
  • Trauma-Informed Leadership Workshops
  • Active Bystander Workshops for Member-Facing Staff
  • Governance & Positive Duty Alignment
Read the full case study →

WGEA Gender Equality Indicators · Financial Services

Major Financial Institution

From representation targets to governance reform.

An independent evidence-based review of a major bank's Gender Equality Strategy and Action Plan against the six WGEA Indicators and the 2023 Amendment Act — addressing senior under-representation and the gender pay gap.

  • Six-Indicator Benchmarking
  • Pay Gap Analysis
  • Strategy & Action Plan Review
  • Listening Circles & Manager Ideation
  • Governance Reform Recommendations
Read the full case study →

Unconscious Bias for Hiring Managers · Australian Bank

Major Australian Bank

From good intentions to disciplined hiring.

Embedding bias management as a decision-quality capability across hiring managers — protecting candidate experience, talent quality, workforce diversity and reputational risk.

  • Bias Awareness for Hiring Managers
  • Inclusive Recruitment Skills
  • Objective Selection Practices
  • Decision-Quality Frameworks
Read the full case study →

Diversity Advisory · Intergenerational Inclusion

Major Australian Bank

From overlooked cohort to strategic priority.

An independent inclusion diagnostic for mature-age and long-tenured employees after internal data flagged higher exclusionary behaviour — embedding life-stage inclusion as a retention and capability priority.

  • Lived-Experience Research
  • Life-Stage Segmentation Analysis
  • Retention & Capability Framing
  • Strategic Recommendations
Read the full case study →

Inclusive Leadership · Customised for Two Banks

Two Major Australian Banks

Going deep where needed. Scaling where required.

Multi-year partnerships with two major Australian banks — distinct evidence-based approaches tailored to each organisation's context, leadership maturity and risk environment, from cultural reset to scaled capability.

  • Tailored Diagnostic Depth
  • Scaled Cohort Facilitation
  • Context-Fit Capability Design
  • Multi-Year Evaluation
Read the full case study →

Disability Inclusion · NSW Department

NSW Government Department

Advancing disability inclusion without causing further harm.

A disability inclusion diagnostic across a major NSW Government Department — embedding trauma-informed consultation as a governance and psychosocial safety priority for employees with disability.

  • Trauma-Informed Consultation Design
  • Safe Disclosure Protocols
  • Workforce Diagnostic
  • Governance & Safety Recommendations
Read the full case study →

Trauma-Informed Investigations · Professional Services

Leading Professional Services Firm

Embedding trauma-informed investigations firm-wide.

Co-designed trauma-informed investigations training for ER, HR and Legal teams, with trauma-informed responding capability for all Partners — aligned to the AHRC's human-centred approach and the firm's updated Respect at Work framework.

  • Co-Designed Trauma-Informed Investigations Training
  • ER / HR / Legal Capability Build
  • Partner Trauma-Informed Responding Workshops
  • AHRC-Aligned Investigation Practice
Read the full case study →

DEI Strategy · Embedding Belonging

Leading Australian Bank

A governance-ready D&I strategy aligned to risk and sustainability.

An enterprise-wide Diversity & Inclusion Strategy linking belonging to commercial performance, risk and sustainability — built on existing community heritage, active networks and priority-dimension initiatives.

  • Enterprise D&I Strategy Architecture
  • Risk & Sustainability Linkage
  • Governance Design
  • Network & Initiative Integration
Read the full case study →

Regional Leadership Capability · Disney SEA

The Walt Disney Company (Southeast Asia)

Inclusive leadership across diverse Asian markets.

A regionally tailored Inclusive Leadership and Unconscious Bias initiative across Singapore, Malaysia, the Philippines and Indonesia — translating inclusion into culturally intelligent leadership capability.

  • Southeast Asia Leadership Alignment
  • Multi-Market Focus Groups & Inclusion Diagnostic
  • Cultural Values Profile Integration
  • Market-Tailored Inclusive Leadership Workshops
  • Executive Advisory & Governance Alignment
Read the full case study →

Psychological Safety · Twitter JAPAC

Twitter JAPAC

From global awareness to local behaviour change.

A staged, multi-level program strengthening speak-up culture, leadership alignment and everyday behavioural capability — closing the gap between high awareness of psychological safety and inconsistent team behaviours.

  • Global Leadership Alignment Fireside
  • Local Team Capability Activation
  • Speak-Up Culture Build
  • Everyday Behaviour Change
Read the full case study →

Respect at Work · High-Risk Distributed Workforce

National Mortgage Broking Organisation

From legal obligation to practical leadership action.

Strengthening leader capability to manage workplace conduct risk across a complex distributed workforce with extensive third-party interactions — meeting Positive Duty and WHS expectations beyond policy alone.

  • Conduct Risk Diagnostic
  • Practical Leadership Capability
  • Distributed Workforce Application
  • Positive Duty & WHS Alignment
Read the full case study →

Active Bystander · Cultural Institution

National Cultural Institution

Building active bystander capability in a cultural institution.

Tailored Active Bystander training aligned to Positive Duty and WHS obligations — moving people from policy awareness to applied, real-time intervention capability.

  • Active Bystander Training (Tailored)
  • Trauma-Informed Facilitation
  • Employer Policy Alignment
  • Psychosocial Risk Awareness Integration
Read the full case study →

Unconscious Bias & Mindful Inclusion · DDB Group

DDB Group

Strengthening creative effectiveness through mindful inclusion.

A tailored Unconscious Bias and Mindful Inclusion program for DDB Group — linking bias interruption directly to creative effectiveness, audience insight and inclusive collaboration.

  • Mindful Inclusion & Unconscious Bias Training
  • Tailoring to Industry Context
Read the full case study →

Board & Executive · Energy Sector

Large Energy Sector Organisation

Governing Respect at Work as a board-level risk in the energy sector.

Board and executive capability uplift in response to the Positive Duty — repositioning Respect at Work from HR/compliance to enterprise governance, with defensible evidence of prevention.

  • Board & Executive Respect at Work Briefing
  • Positive Duty Translation into Governance Practice
  • AHRC Prevention Standards Operationalisation
  • Leadership Accountability & Oversight Capability
Read the full case study →

In their words

Client voices.

"
Felicity Menzies has been a valued long-term partner to CAANZ, delivering outstanding work across diagnostic, capability building, and strategy. As a complex organisation wearing multiple hats — employer, educator, member-based organisation, and professional standards body — we needed someone who could grasp that complexity. Felicity did exactly that, customising every engagement to reflect our unique context across Australia and New Zealand. Her deep facilitation skills rate highly among our leaders and staff, and her advisory support is trusted and practical. We highly recommend her.
Shona Tarrant
Group Executive, People and Culture
Chartered Accountants Australia & New Zealand
1 / 19

Ready to write the next one with us?

Book a confidential call →